Community Guidelines

01 Our Philosophy

Gelathi is built around genuine human connection — listening, understanding, and engaging with others in a space that feels safe and welcoming. These Community Guidelines exist to protect that experience for every person on our Platform.

We expect all users — including Listeners, marketplace buyers and sellers, and everyone in between — to treat one another with dignity and respect. Violating these guidelines may result in content removal, account suspension, or permanent termination, and in serious cases, referral to law enforcement.

02 Safety & Harm Prevention

The safety of our community is non-negotiable. The following are strictly prohibited:

• Threats & Violence: Threatening, inciting, or glorifying violence against any person or group;
• Self-Harm: Content that promotes, encourages, or provides instructions for self-harm or suicide. If you or someone you know is in crisis, please contact iCall at 9152987821 or Vandrevala Foundation at 1860-2662-345;
• Exploitation: Any exploitation of or predatory behaviour toward other users, particularly involving financial manipulation;
• Child Sexual Abuse & Exploitation (CSAE): Gelathi (operated by MOUNI MART) has a strict zero-tolerance policy against Child Sexual Abuse and Exploitation (CSAE) and Child Sexual Abuse Material (CSAM). Any content or conduct that involves, sexualises, grooms, solicits, or endangers any person under 18 is strictly prohibited. Offenders are permanently banned and reported to law enforcement and child-protection authorities under the POCSO Act, 2012 and Section 67B of the IT Act, 2000. See our full Child Safety Standards;
• Stalking & Doxxing: Tracking, surveilling, or publishing private personal information of another user without consent;
• Non-Consensual Content: Sharing intimate images or recordings of another person without their explicit consent.

03 Respectful Interaction

Gelathi is a diverse platform. We do not tolerate:

• Harassment: Repeated, unwanted contact, abusive language, or behaviour that causes distress to another user;
• Hate Speech: Content that dehumanises individuals or groups based on religion, caste, ethnicity, gender, sexual orientation, disability, or other protected characteristics — including content that violates Indian laws prohibiting promotion of enmity between groups (IPC Section 153A);
• Discrimination: Refusing service, making offensive remarks, or treating users differently based on protected characteristics;
• Impersonation: Pretending to be another user, public figure, or Gelathi staff member;
• Body Shaming & Degradation: Mockery or degrading commentary about a person's physical appearance.

04 Content Standards

4.1 Profile Content

Profile photos and bio information must accurately represent you. Do not use photos of other people, celebrities, or AI-generated images as your profile picture without disclosure.

4.2 Shared Media

Images and videos shared through the Platform must not contain:

• Nudity, pornographic, or sexually explicit material;
• Graphic violence, gore, or disturbing imagery;
• Content that infringes third-party intellectual property rights;
• Misleading or manipulated media presented as real (deepfakes).

4.3 Spam & Scams

Do not send unsolicited promotional messages, chain messages, or phishing links. Do not attempt to defraud other users through fake listings, false promises, or romance scams.

4.4 Misinformation

Do not deliberately spread false information that could cause harm to individuals, communities, or public health.

05 Call Etiquette

During audio and video calls on Gelathi, the following rules apply:

• Recording calls without the explicit consent of all parties is prohibited and may be illegal under Indian law (IT Act, 2000 and Indian Evidence Act);
• Do not engage in or solicit sexual activity during calls without mutual explicit consent between adults. Explicit sexual content calls are permitted only in designated adult features (if enabled), subject to age verification;
• Do not use calls to harass, threaten, or intimidate others;
• Do not attempt to coerce, manipulate, or pressure Listeners into off-platform interactions, personal meetings, or transactions.

06 Marketplace Standards

All Marketplace activity must comply with the following:

• Accurate Listings: Products must be accurately described with genuine photos. Misleading descriptions constitute fraud;
• Prohibited Items: Do not list illegal, counterfeit, hazardous, or age-restricted items (tobacco, alcohol, weapons, controlled substances) unless specifically authorised;
• Honest Reviews: Reviews must reflect genuine purchase experience. Fake reviews, review trading, or incentivised reviews without disclosure violate these guidelines and the Consumer Protection Act, 2019;
• Gifting: Marketplace gifting features must not be used to launder money, make unsolicited contact, or harass other users.

07 Listener-Specific Guidelines

Verified Listeners are representatives of the Gelathi community and are held to an elevated standard of conduct:

• Always be transparent about your Listener status;
• Do not make false representations about your identity, qualifications, or services offered;
• Do not solicit tips, gifts, or off-platform payments beyond what the Platform facilitates;
• Do not share personal contact information (phone number, social media handles, addresses) with callers or encourage them to seek contact outside the Platform;
• Maintain a respectful and professional demeanour in all interactions;
• If a user appears to be in distress, encourage them to seek appropriate professional support.

08 Reporting Violations

We rely on our community to help keep Gelathi safe. If you encounter content or behaviour that violates these guidelines:

• Use the Report button available on every profile, message, media item, and call interface;
• For urgent safety concerns, email safety@gelathi.in with a description and any supporting evidence;
• For child safety concerns specifically, you may also report to the National Cyber Crime Reporting Portal at cybercrime.gov.in.

Reports are reviewed by our Trust & Safety team. We do not share the identity of the reporter with the reported user.

09 Enforcement & Consequences

Violations of these Community Guidelines may result in the following actions, depending on severity, frequency, and context:

• Warning: A formal notice for first-time or minor violations;
• Content Removal: Offending content taken down without notice;
• Feature Restriction: Temporary loss of specific Platform features (e.g., media sharing, calls);
• Account Suspension: Temporary inability to access the Platform;
• Permanent Ban: Irrevocable removal from the Platform for serious or repeated violations;
• Legal Action: Referral to law enforcement authorities for violations of Indian law.

You may appeal enforcement actions by contacting appeals@gelathi.in within 14 days of the action. We will review appeals and respond within 10 business days.

10 Contact

For questions about these Community Guidelines or to report a serious safety concern: